Terms and Conditions (Wholesale)

These Wholesale Terms ("Terms") govern voice termination, DIDs, SIP interconnect and related services ("Services") supplied by A1Routes Wholesale ("A1Routes") to the interconnecting party ("Customer"). By applying for an account, ordering Services or exchanging traffic, the Customer accepts these Terms. The Customer is responsible for its users, downstream customers and traffic sources.

1. Rates and Rate Changes

A1Routes may change A-Z termination rates, DID charges, destination codes, billing increments, route classifications and applicable surcharges at any time. Rate-change notices to the Customer’s designated contact are provided strictly on a best-effort basis; the Customer is responsible for checking current rates before sending traffic. No notice period or rate lock applies unless expressly agreed in a signed addendum. Usage after a change is charged at the applicable updated rate. Taxes, regulatory charges and third-party pass-through charges may apply.

2. Resale of Services

Notwithstanding any standard retail restrictions, the Customer may resell or re-route the Services to downstream customers, carriers and resellers, provided it remains fully responsible for their compliance, charges and conduct. Resale does not create a contractual relationship between A1Routes and any downstream party.

3. Acceptable Use and Traffic Integrity

The Customer must ensure that all traffic, calling-line identities and end-user consents comply with applicable law, numbering rules, anti-spam, telemarketing, privacy and consumer-protection requirements in every relevant jurisdiction. The Customer must comply with its approved route segment and traffic profile. Direct requires verified CLI and conversational traffic; unverified CLI on Direct and short-duration traffic on Premium CLI are not permitted unless expressly approved in writing where applicable.

Fraud, scams, spoofed or unauthorized CLI, unlawful robocalling, artificial traffic inflation, traffic pumping, unauthorized premium-rate traffic, harassment, threats, denial-of-service attacks, SIP flooding and attempts to bypass security, routing or capacity controls are prohibited. Permission for short-duration or dialer traffic on a CC route does not permit unlawful or abusive calling. The Customer must promptly investigate complaints, preserve relevant CDRs and cooperate with reasonable abuse and fraud investigations. A1Routes may reject, block, reroute or re-rate non-compliant traffic and recover resulting charges, penalties or losses to the extent permitted by law.

4. DIDs and Numbering

DID availability, locality, allocation, porting, activation and continued use depend on local rules, documentation, identity checks and network availability. A number is licensed for use, not sold or owned by the Customer; A1Routes may change, withdraw or reclaim numbers when required by law, a numbering authority or operational necessity. The Customer is responsible for lawful use, any required end-user verification and emergency-calling obligations. Emergency services are not included unless expressly agreed in writing. Numbers and associated functionality may vary by destination.

5. Quality, Availability and Dependencies

Services are provided on an “as available” basis. A1Routes will use commercially reasonable efforts to maintain route quality but does not guarantee uninterrupted service, call completion, ASR, ACD, PDD, a particular route, a destination or DID availability unless expressly specified in a signed SLA. Routes and access may change without notice due to maintenance, upstream changes, fraud controls, regulation or network conditions. A1Routes may reroute, restrict or discontinue affected Services when reasonably necessary.

6. Prepaid Balance and Usage Disputes

Services are prepaid only. The Customer must maintain a positive available balance to remain active and is responsible for monitoring usage and topping up before depletion. Charges are deducted at applicable rates and increments; A1Routes does not currently issue invoices. The Customer must notify A1Routes of any usage dispute in writing, with specific CDR evidence, within 30 days of the disputed activity, to the extent permitted by applicable law. Uncontested charges remain payable, and a dispute does not suspend the positive-balance requirement. A1Routes may correct billing errors and deduct properly incurred charges not previously collected.

7. Dynamic Channel Limits

Concurrent channels and call-attempt capacity may be adjusted dynamically based on prepaid balance, traffic profile, risk and network conditions. Capacity may decrease as balance falls. Applicable thresholds and limits are set in the Customer’s commercial agreement or rate schedule; no fixed public capacity is guaranteed.

8. Suspension and Termination

A1Routes may immediately block traffic, suspend, restrict or terminate access without prior notice if the balance is zero or negative, if fraud or an Acceptable Use violation is suspected, if required by law or an authority, or if traffic threatens network integrity, third parties or A1Routes’ reputation. A1Routes may also suspend Services for material breach or non-payment. The Customer remains liable for charges incurred before suspension and for losses arising from its traffic. Resumption is subject to A1Routes’ review and approval.

9. Confidentiality and Network Information

Non-public pricing, route information, interconnect details, technical configuration and the identity of A1Routes’ network or commercial partners are confidential. The Customer must not disclose these to third parties except as legally required or with prior written consent, and must protect credentials and access details against unauthorized use.

10. Indemnity and Liability

The Customer will defend and indemnify A1Routes against third-party claims, regulatory actions, reasonable costs and losses arising from the Customer’s traffic, downstream users, unlawful use, misrepresented CLI, numbering violations or breach of these Terms, except to the extent caused by A1Routes’ own wrongful conduct. To the maximum extent permitted by law, A1Routes excludes implied warranties and liability for indirect, consequential, special or lost-revenue damages. A1Routes’ aggregate liability arising from the Services is limited to charges actually paid by the Customer for the affected Services in the month preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Changes to These Terms

A1Routes may amend these Terms at any time without individual notice by posting an updated version here. The Customer is responsible for reviewing this page periodically. Changes take effect upon posting unless a later date is stated. Continued use of the Services or exchange of traffic after posting constitutes acceptance of the revised Terms, subject to applicable law and any mandatory notice requirements. If the Customer does not accept a change, it must stop using the affected Services.

12. General

These Terms, applicable rate schedules and any signed commercial agreement govern the Services. An expressly conflicting provision in a signed Master Interconnect Agreement controls over these website Terms. Failure to enforce a provision is not a waiver. If any provision is unenforceable, the remainder remains in effect. The Customer may not assign its agreement without A1Routes’ prior written consent.